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Versa won't pair, Fitbit site under maintenance error

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‎03-12-2020 20:25 - last edited on ‎03-13-2020 13:31 by

‎03-12-2020 20:25 - last edited on ‎03-13-2020 13:31 by

One day i opened my app, and all icons just keep spinning. These are the things i have tried: installed, reinstalled app. Checked wifi, bluetooth (on off and on off and checked location (all ok). Tried different devices (windows 10, android phone and tablet). Anything I tried doing, i keep getting error message that fitbit site is under maintenance.  Tried setting up as a new device, same error message. I finally did a factory reset on my Versa, and  I even deleted the account. In my new account, i keep getting the error same error message when setting up a my reset versa, 'fitbit site under maintance.' Checked all the things i mentioned above again, on all my devices, and still the same error message. Seems there is nothing else i know what to do than what i tried (please do not tell me to do the above listed things I already tried. Help anyone???

 

 

Moderator edit: subject for clarity

 

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‎03-13-2020 13:30

‎03-13-2020 13:30

Welcome to the Fitbit Community, @Ramananow1. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing and providing the error message you receive. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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