Versa 2 GPS Connection Issues

[Bellevie]

I have only had my Versa 2 since the end of May and I’m delighted with it.  

However, I am now having gps connection issues when I use the exercise feature.  Previously it has connected to my iPhone just fine and mapped my route. But for just over a week my watch sporadically connects to the gps on my phone.

I have tried all the suggested fixes such as turning off Bluetooth, closing and reopening the Fitbit app, restarting my phone, restarting my watch, unpairing and repairing my devices, but nothing fixes it.

This problem has occurred shortly after updating the Fitbit app on my iPhone; could this have caused the issue?

Any suggestions would be greatly appreciated.

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options