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Versa 2 GPS connection issues

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‎06-12-2020 00:19 - last edited on ‎08-17-2020 06:09 by Fitbit Moderator

‎06-12-2020 00:19 - last edited on ‎08-17-2020 06:09 by Fitbit Moderator

Hello,

I bought the Versa 2 last December. When going for a run or a bike ride the GPS never or nearly never connect, even if the battery is fully charged. Now last week there was the latest update and once done I'm never managed to connect now. My mobile is Iphone i0S13.5.1

This is really a very disappointed issue.

Anyone can help me please?

 

 

Moderator edit: updated subject for clarity

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‎08-17-2020 06:08

‎08-17-2020 06:08

Hi @NevDalli, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 GPS feature won't connect. I totally understand how you feel about this.

 

Please restart your Versa 2 as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Versa 2. This article also contains some troubleshooting steps for you to try. 

 

Finally, monitor your watch and see if it connects to the GPS feature.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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