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Versa 2 GPS connectivity issues

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‎03-05-2021 18:45 - last edited on ‎03-06-2021 03:52 by Fitbit Moderator

‎03-05-2021 18:45 - last edited on ‎03-06-2021 03:52 by Fitbit Moderator

Versa 2.  My watch and app does not sync when I’m on the elliptical .. says poor gps service.  Even when I use the watch timer same thing.   It says that when I’m walking and tracking it on my my app.  Second, I can’t add my steps or miles since it has poor gps..Any suggestions?  Frustrating!  Thanks 

 

 

Moderator Edit: Clarified subject

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‎03-06-2021 04:01 - edited ‎10-02-2024 09:13

‎03-06-2021 04:01 - edited ‎10-02-2024 09:13

Hi there @Lemanuam, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how you must be feeling.

This may be happing because you're not doing an exercise outdoors, therefore, the GPS connection is lost. Note: If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app.

Verify the following requirements; then try the troubleshooting steps if necessary.

  • Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
  • Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
  • Make sure that phone is within 30 feet of your device.
  • Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
  • Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?

If the issue persists, see if GPS connects after each step:

  1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Restart your phone.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-06-2021 04:01 - edited ‎10-02-2024 09:13

‎03-06-2021 04:01 - edited ‎10-02-2024 09:13

Hi there @Lemanuam, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how you must be feeling.

This may be happing because you're not doing an exercise outdoors, therefore, the GPS connection is lost. Note: If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app.

Verify the following requirements; then try the troubleshooting steps if necessary.

  • Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
  • Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
  • Make sure that phone is within 30 feet of your device.
  • Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
  • Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?

If the issue persists, see if GPS connects after each step:

  1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Restart your phone.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-02-2021 02:47

In response to MarreFitbit

‎11-02-2021 02:47

Hi. I bought a Versa 2 a few months ago and it picked up GPS info from my iPhone XR no problem until a week ago, at which point it stopped. I've tried everything that you've suggested and also checked that my firmware, Fitbit app and iOS are all the most up-to-date versions available. Previously I didn't even have to think about this but now when I open an exercise (run or walk) prior to starting, I get the "connecting" message continuously. Eventually when I start anyway it changes to "no GPS signal." Please help.

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