04-18-2022
06:35
- last edited on
04-18-2022
08:06
by
MarreFitbit
04-18-2022
06:35
- last edited on
04-18-2022
08:06
by
MarreFitbit
I have my location services on, however, the GPS won’t connect on the versa to track my run. It just says “connecting” but never connects. Any suggestions?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-18-2022 08:07 - edited 12-31-2023 08:40
04-18-2022 08:07 - edited 12-31-2023 08:40
Hi there, @DanaVP. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.
This may be happing because you're not doing an exercise outdoors, therefore, the GPS connection is lost. Note: If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app.
Verify the following requirements; then try the troubleshooting steps if necessary.
If the issue persists, see if GPS connects after each step:
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-18-2022 08:07 - edited 12-31-2023 08:40
04-18-2022 08:07 - edited 12-31-2023 08:40
Hi there, @DanaVP. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.
This may be happing because you're not doing an exercise outdoors, therefore, the GPS connection is lost. Note: If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app.
Verify the following requirements; then try the troubleshooting steps if necessary.
If the issue persists, see if GPS connects after each step:
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...