Versa 2 GPS connectivity issues

[wrongo]

I like using my fitbit to go on all-day bike rides. Unfortunately, the Versa 2 now seems to lose GPS, even when my phone connection is fine. 

The real problem is that it stops tracking exercise (mileage) after that. It never recovers, and there nothing I can do about it except restart my exercise. This is super frustrating, because I track to try to push myself and beat my records.

Ive tried restarting it, re-syncing it, restoring to factory settings. Nothing works. Honestly, after years with fitbit, I’m ready to try a competitor. 

This is a software problem seemingly without a solution. Please fix!

Moderator Edit: Clarified subject

[MarreFitbit]

Hello, @wrongo. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, please verify the following requirements; then try the troubleshooting steps if necessary.

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?

If the issue persists, see if GPS connects after each step:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Hope that helps. 

[wrongo]

I have tried each of these with no luck. It appears to reconnect with GPS but the tracker stops tracking. It will say 0 mph and track no further mileage unless I restart the exercise.