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Versa 2 touch screen stopped working

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‎10-02-2022 10:25 - last edited on ‎10-03-2022 09:35 by Fitbit Moderator

‎10-02-2022 10:25 - last edited on ‎10-03-2022 09:35 by Fitbit Moderator

After the recent firmware update my touchscreen stopped working. I contacted support via chat and after exhausting all other "fixes" I was instructed to do a factory reset. DO NOT DO THIS. It has rendered the product completely useless. Prior I could still use as a basic watch and see the info on the main watch screen. Now all I have is "Reset failed!" and I cannot clear the message because the touchscreen doesn't work to click the "Okay" button. 

 

Moderator Edit: Clarified subject

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‎10-03-2022 09:37

‎10-03-2022 09:37

Hi there, @Aahr5. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

Thanks for your understanding. Have a good day. 

Maria | Community Moderator, Fitbit


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