Versa 2 GPS feature is not working

[Lucozade]

GPS not connecting. Checked location settings, restarted phone and watch on multiple occasions.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lucozade, welcome to our Fitbit Community. I'm sorry to hear that the GPS feature is not working on your Versa 2. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset. 

After trying the factory reset process, set up your watch from scratch.

Finally, check out this help page, which explains how the GPS feature works on your Fitbit device and it also includes some troubleshooting steps for you to try.

Keep me posted on the outcome.

[A_Giraffe]

Same thing with me although mine will eventually connect

Restarting the device doesn’t solve it

[SunsetRunner]

I have the same problem 😕