Versa 2 HR not working

[HelenVgs]

Versa 2 H R not working since May 2022.Done all recommended fixes with so change. Was there a bug in the last update

[EdsonFitbit]

Welcome to the Fitbit Community, @HelenVgs.

I’m sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

There are some factors that can affect your heart-rate reading on your Fitbit device. Please follow these tips to resolve heart-rate tracking issues.

In addition, you can turn off the heart-rate and turn it back on. For instructions on how to navigate your Watch, please visit this article.

If you continue having the same problem, please let me know if you see the green lights on the back of your Watch.

Have a nice day.

[HelenVgs]

Thank you for the information

The green light isn't working at all

[EdsonFitbit]

Thanks for your response, @HelenVgs.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.