Versa 2 Has Stopped Showing Split Times

[tom69091]

Since the last device update, my Versa 2 has stopped showing split times during a Run exercise.  I have it set to 0.5 mile splits, and it used to "buzz" my wrist every half mile and then for about 4 seconds or so it would temporarily display the Run mileage so far, the Run time so far, and the extrapolated time per mile based on the last half-mile split time.  Then it reverted to the regular Exercise display.  But it refuses to do this any more.  I have not changed any settings on the tracker or in the app, though I have gone through all the settings to make sure it is configured to show the splits times automatically.  I have done several device reboots (holding the side button done for several seconds until the Fitbit logo appears). It kind of seems like device firmware corruption.  Anyway, so what can I do to remedy this misbehavior?

[EdsonFitbit]

Welcome to the Fitbit Community @tom69091.

I'm sorry to hear that your Fitbit Versa 2 is no longer showing your split times during a run exercise. Thank you for the information provided and for trying to resolve the issue before contacting us.

In this case, please turn off the Show Cues setting and change the Cue frequency to something different, then go back to Automatically and 0.5 mile. For instructions, you can visit this article, scroll down until you see the menu "Can I track splits or laps with my Fitbit device?" and follow the steps.

In addition, you can set up your watch as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Please let us know if you have any question.

[lexab]

I am also having issues since the fitbit update back in September. I tried all the steps to restart app and the fitbit itself; fitbit even sent me a new watch and I am still having issues. It is really frustrating. I recently learned about changing the CUE and that still doesn't work. It's pretty much a waste of money and run time, when I am not able to do things on the watch I have been able to use and the main reason why I bought it. 

[EdsonFitbit]

Welcome to the Fitbit Community @lexab.

I regret to hear that you are also having the same issue with your watch. Thanks for the time you spent trying to resolve the issue and for the information provided.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.