Versa 2 Heart Rate Drops when working out

[Sjlund91]

Afternoon 

I’ve had my Fitbit Versa 2 for about 4 months now and ever since I got it, 9 times out of 10, when exercising, the heart rate drops out. I’ve never had this issue before with any of my other Fitbits. I have tried wearing it in different positions, tighter / looser and I have also put it on the inside of my arm, but still it does not help solve the issue. Please can you help as it is really starting to bug me now. Many thanks, Sarah. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Sjlund91. Thank you for mentioning the steps  you have taken in order to improve your Versa 2 heart rate from dropping out while exercising. 

As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement.

For a more accurate heart-rate reading:

• Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
• When you’re not exercising, wear your device a finger’s width above your wrist bone.
  During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

What are some other tips to resolve heart-rate tracking issues?

• Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track heart rate with my Fitbit device?
• Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the band that came with your device.
• Use the Exercise app   to record GPS data for your workout. If you use MobileTrack in the Fitbit app, your heart rate might not appear on your device. For more information, see How do I use GPS on my Fitbit device?
• If you tried the other steps and don’t see your heart rate, restart your device. For more information, see How do I restart my Fitbit device?

Keep on visiting the forms.