Versa 2 Heart Rate Monitoring Stopped

[EhlanaG]

Hello 🙂

The heart rate monitoring has stopped. Steps was still fine. Tried factory reset as per instructions but the screen now says 'Data not cleared. Sync and try again'. Have tried multiple times but keeps coming back to this message, can't get back to the normal watch at all

Moderator edit: format. 

[Guy_]

Hi @EhlanaG - have you tried the following procedure

Remove any entry for the watch from the phone's Bluetooth and

In the phone Fitbit App

Click on profile photo [top left]

If the device is still showing remove

[by dustbin top right]

Click on  + Set up a Device

Follow the installation instructions

After a factory reset the watch becomes like as you got it and needs to be fully setup again.

[EhlanaG]

Hello 🙂

The reset has reconnected the watch, thank you. Annoyingly the heart rate monitor still doesn't work 😞

[AndreaFitbit]

Welcome to the Fitbit Community, @EhlanaG. I'm sorry to hear your Versa 2 heart rate monitoring stopped.

Please try deactivating HR monitor and then,  restart your watch again. Turn ON HR again.

Thanks for your help @Guy_.

I hope this works. 

[EhlanaG]

After many attempts, this has not worked 😞

[Ahunte]

I started noticing it failing after the most recent firmware update (35.72.1.19). For me, restarting the Versa2 will temporarily fix it but it would randomly stop within 1-2 days again 

[AndreaFitbit]

Thanks for getting back to us and for trying advised troubleshooting steps @Ahunte. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thank you for sharing your experience with us @Ahunte. Please let us know if this watch's behavior persists. Welcome to our community.

Keep on visiting the forums.