Versa 2 screen turned green

[Jewelsjulie]

Hi

My versa has a green screen have tried to force reset and just goes back to a green screen. Still tracking just can't use it for time etc 🙄 

Moderator Edit: Clarified subject

[Guy_]

Hi @Jewelsjulie  - it just might be a clock face issue, try a swipe of the face to the left, also try with double tap first.

If it is still green then it may be a watch fault.

Try chatting with support via the Fitbit App, click profile photo, Help & support, Contact Customer support they will help you do a factory reset.

If that doesn't work and it is still under warranty, 1 to 2 years depending on country law, take it back to where you bought it for replacement.

[Jewelsjulie]

Thank you
Tried everything still green sadly its just over 2 yes old 😪

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[MarreFitbit]

Hi there, @Jewelsjulie. Welcome to the Community Forums. Thanks for trying to troubleshoot your Versa 2 as suggested by @Guy_.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.