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Versa 2 Heart Rate Zone data disappeared

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‎04-05-2021 01:44 - last edited on ‎04-07-2021 05:02 by Fitbit Moderator

‎04-05-2021 01:44 - last edited on ‎04-07-2021 05:02 by Fitbit Moderator

Brand new (3 day old) versa 2, updated yesterday and have since lost all heart rate zone data 

yes I’ve switched it off and on again.

 

 

Moderator edit: updated subject for clarity

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‎04-05-2021 06:07

‎04-05-2021 06:07

Hello @Beu and welcome to the Help forum.  I am not 100% positive, but this is what I think happened.  When Versa 2s were manufactured, they awarded active minutes.  A firmware update was released last September that changed devices active zone minutes.  Existing Versa users had their heart zone date messed up for one day, then things were fixed.  I think your update made the switch.  Things should work themselves out.  Please get back to us if they don't.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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