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Versa 2 Inaccurate Calories And Heart Rate Tracking

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‎01-17-2023 06:32 - last edited on ‎01-22-2023 17:28 by Moderator Alum

‎01-17-2023 06:32 - last edited on ‎01-22-2023 17:28 by Moderator Alum

My Versa 2 calorie counter and heart rate are wrong. I have been noticing while I am at the gym doing a vigorous workout, my heartrate will be in the double digits for some time, like it's frozen and not really picking up the actual number. Also, I noticed the calorie counter read nearly 800 total calories burned while I was at the gym and a little later in my car it was less than 700. How is that possible? Also, I have seen topics on changing the calorie counter in the dashboard under preferences, but I don't see that option available when I go in. Not in the app and not in the web version either. I bought this Versa 2 just 7 months ago. It shouldn't have these issues already!

 

Moderator Edit: Clarified subject

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‎01-22-2023 17:30 - edited ‎01-22-2023 17:32

‎01-22-2023 17:30 - edited ‎01-22-2023 17:32

Hi there @M.McGhee. Welcome to Community Forums.

 

I appreciate the information shared. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device.

 

Also check these articles, How does my Fitbit device calculate my daily activity?, How do I track heart rate with my Fitbit device? and What factors can affect my heart rate reading on my Fitbit device?.

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