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Versa 2 Non responsive to any touch

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‎03-13-2020 11:47

‎03-13-2020 11:47

My Versa 2 bought in November 2019 has ceased to respond to touch.  It was touch and go for most of the time I've had it, but I was always able to get into settings and reset it.  Now, because it is totally non responsive, I can't even do that.  I would like to replace it but can't even figure out how to do that.  Any suggestions?  TIA

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‎03-13-2020 17:30

‎03-13-2020 17:30

Hi @RMacL , try to restart your Versa 2 3-4 times by pressing and holding the left button untill you see the Fitbit logo and release the button. If that does not solve your screen problem, contact Customer Support. 

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‎03-13-2020 21:13

In response to SunsetRunner

‎03-13-2020 21:13

Thank you, I did contact customer service and a happily awaiting my replacement.  Sent from my Samsung Galaxy smartphone.
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