Versa 2 Not Working/Face Loose

[MEA77]

So I didn't know if anyone else had this issue, but this past week, the literal face of my Versa 2 watch came loose (like I can see the mechanical/internal structure inside the watch) and at first, it still worked, but I taped the face in place.

Then as of yesterday, still working, it stopped tracking my steps, heart rate, and sleep (everything except the time)...now this morning, when I click the side button, the whole face/screen turns bright white and yet still buzzes (turning bright white) when I receive a notification to my phone.....I got this as a gift in November of 2019, so I am assuming I am out of any warranty/options to remedy this and will need to purchase a new smart watch. Kinda disappointing didn't last two years considering I took very good care of it, didn't hit my wrist/watch on things, no scratches, no dents, looks pretty new still. Just figured I'd share my experieence and ask if anyone else has ever encountered this..... 

[Mommajames]

My versa 2 literally did this yesterday standing in a store.  I called fitbit customer support and they are sending me a replacement one.

[Sweataa1]

Mine literally just did the same thing!!! Only have had it since March/April of this year!!! 
what number did you call? I can’t find one anywhere 

thank you!

[MEA77]

I literally tried to call them this morning at their support number on their website (877-623-4997) since it said 24/7, however I was waiting to be connected to someone for at least 5 minutes and decided to contact them through their live customer service chat option (as well/at the same time on the phone while waiting), and was connected to a customer service person in the chat while still waiting on the phone. So I told the customer service person in the live help chat about the issue, they asked for my email address and they said "our team is going to review your account and we’ll send you an email message with your warranty options and I believe the device is already damaged. This is why I'll be checking your warranty option to our higher team." 

I'm a bit disappointed and frustrated since the chat customer service rep was not the most helpful outside of ^ and really came off as wanting to end the live chat really quickly (and did). So I can update you on how it all goes assuming I get an email from them later today. Here is the help contact/info page for your reference : https://myhelp.fitbit.com/s/support?language=en_US

[Sweataa1]

Thank you so much!!! Really appreciate your response!
I’ve only had this for a little over a year so I super disappointed that
the face is literally hanging off!
--
Thank you,

Alicia A. Sweat