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Versa 2: Not receiving notifications

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‎02-01-2021 05:47 - last edited on ‎02-01-2021 16:56 by Fitbit Moderator

‎02-01-2021 05:47 - last edited on ‎02-01-2021 16:56 by Fitbit Moderator

After a firmware update last night my Versa 2 is no longer receiving notifications....all notifications are instead going to my Charge 3 (which has been removed from my phone). The Versa 2 is still syncing and tracking. Confused.

 

Moderator Edit: Clarified subject

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‎02-01-2021 16:55

‎02-01-2021 16:55

Welcome to the Community Forums @SunsetRunner.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention. Let me share with you that our Customer Support team informed me that they already provided you assistance to solve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

 

I'll be here if you need anything else.

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