12-27-2019 06:05
12-27-2019 06:05
I was gifted the Versa 2. I am on day 2 of trying to update the product. It syncs just fine but gets stuck in the download state. I have done the following:
Reset my phone 3 times
Removed the app and reinstalled the app 3 times
Restarted the FitBit 3 times
It was on the charger overnight and when I picked it up to check, the battery was lower than when I put it on the charger and confirmed it was charging.
I am beyond frustrated as I am unable to use the product because it has not updated. More than likely returning the product.
Please advise. Thanks.
01-03-2020 16:02 - edited 01-03-2020 16:04
01-03-2020 16:02 - edited 01-03-2020 16:04
@Lelesimone Welcome to the Community. Thanks for letting me know that you received a Versa 2 as a gift. Sorry for the delayed reply.
I appreciate the troubleshooting you tried and the details mentioned. Sorry to hear that you're experiencing issues with your watch.
In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you.
I'll be around if you have any additional questions.
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