Versa 2 Not updating

[Lelesimone]

I was gifted the Versa 2. I am on day 2 of trying to update the product. It syncs just fine but gets stuck in the download state. I have done the following:

Reset my phone 3 times

Removed the app and reinstalled the app 3 times

Restarted the FitBit 3 times

It was on the charger overnight and when I picked it up to check, the battery was lower than when I put it on the charger and confirmed it was charging. 

I am beyond frustrated as I am unable to use the product because it has not updated. More than likely returning the product.

Please advise. Thanks.

[SilviaFitbit]

@Lelesimone Welcome to the Community. Thanks for letting me know that you received a Versa 2 as a gift. Sorry for the delayed reply. 

I appreciate the troubleshooting you tried and the details mentioned. Sorry to hear that you're experiencing issues with your watch.

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.