Versa 2: Notifications only work sometimes

[christinelt7]

I have checked all the recommended settings, turned notifications on and off and only sometimes do they actually work. My phone is always with me and often I will get app notifications (outlook, slack) but not call or text notifications, my Versa 2 has done this since I have had it and I have dealt with it, but I am increasingly frustrated by it, particularly when I miss an important call or text message. How can I remedy this?

Moderator Edit: Clarified subject

[Guy_]

Just to be sure, lets check your current status

What phone do you have?

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is your watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

[RicardoFitbit · Accepted solution]

Hi @christinelt7, welcome to the Community Forums. 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

@Guy_ Thanks for the helpful information that was shared in your post.

Looking forward to your reply.