Issue:
Screen is randomly unresponsive to touch. Can't swipe left/right/up/down nor press the buttons on the touch screen. Only the side button works normally.
Example: Was able to swipe right in the morning to start a workout. 1.5 hours later was unable to swipe up/down/left/right nor press the Finish button. Similar issue happens on the main clock face.
OS:
Last known Versa 2 update, 72.1.23 which is update over a year ago.
Attempted solutions:
- Changing the clock face to another Fitbit one (i.e. Had Fitbit's Waveform, switched to Fitbit's In the Zone.
- Held the side button in till the device restarted (released on appearance of the Fitbit logo). This works 10% of the time and only for a short time.
- Disconnected the Versa 2 from the app and readded.
- Charged via the charger connected to a desktop computer.
- Fully discharged the Versa 2 by just letting the battery get empty with regular use, then recharged.
These are issues all previously reported in the community. This issue keeps reoccuring regardless of the suggested solutions and there's not a single crack in the device itself. It charges properly, screen *can* work as designed, yet randomly doesn't. No water leaks (it's supposed to be water proof anyway).
My conclusion is that this is purely a software issue.
