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Versa 2: Resting heart rate issue

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‎01-30-2021 07:52 - last edited on ‎01-31-2021 20:29 by Fitbit Moderator

‎01-30-2021 07:52 - last edited on ‎01-31-2021 20:29 by Fitbit Moderator

My wife and I both have Versa 2 trackers. After a recent update we're both seeing a decrease in resting heart rate from low 60s to mid 50s. Current heartrate is accurate and verified against blood pressure monitor, but resting heart rate is low for both  versa 2 trackers. This also seems to be interfering with the sleep data. Says unable to track sleep due to problems tracking heartrate. Never had sleep data problem on either tracker  before update.

 

Moderator Edit: Clarified subject

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‎01-31-2021 20:28 - last edited on ‎08-18-2025 09:15 by Fitbit Moderator

‎01-31-2021 20:28 - last edited on ‎08-18-2025 09:15 by Fitbit Moderator

Hi @RickOlathe, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

I'll be waiting for your reply if further assistance is needed.

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