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Versa 2 heart rate accuracy concern

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‎01-30-2021 06:54 - last edited on ‎01-31-2021 20:28 by Fitbit Moderator

‎01-30-2021 06:54 - last edited on ‎01-31-2021 20:28 by Fitbit Moderator

I'm hoping fitbit isn't going the route of apple and causing slowdowns and technical problems after updates just to get people to upgrade devices. Since the update my heart rate isn't properly tracking. It's way below what it normally is. I've had this for just over a year. It's super frustrating. Don't know what happened all of a sudden

 

Moderator Edit: Clarified subject

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‎01-31-2021 20:27 - last edited on ‎08-18-2025 09:15 by Fitbit Moderator

‎01-31-2021 20:27 - last edited on ‎08-18-2025 09:15 by Fitbit Moderator

Hi @Jrsessions19, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

I'll be waiting for your reply if further assistance is needed.

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