Versa 2 Screen broke and keeps flashing

[Ab1988]

Hi, 

Versa 2 went blank and I could not get it back on doing resets. It eventually worked and then the watch was ok a couple of days. However soon broke again but now it just flashes constantly if you try and reset it. It is completely goosed. I don’t know how to get a replacement under my warranty as they chat function link is broken and I don’t have twitter and Fitbit no longer have email support therefore at a loss!!

[SunsetRunner]

Hello @Ab1988 

I Understand you’ve tried restarting several times but the problem persist. Have you tried changing the clock face going through the Fitbit App? Sometimes that will help address screen issues. 

Hers how to change the clock face: https://help.fitbit.com/articles/en_US/Help_article/2311.htm

if the problem sill will not get corrected then I would definitely call Fitbit Customer Service. I see you have tried to contact Fitbit different ways but we’re unable to reach them. Have you tried calling them directly? I’d certainly give that a try. 

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

Mo information can be found here: https://myhelp.fitbit.com/s/support?language=en_US

😃 I hope this provides you an answer to your question. Please let me know if this helps. 

[Ab1988]

Yeah I have tried changing the clock face too. Thanks will give them a call on that number 😊

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[SunsetRunner]

I hope Fitbit Customer Service can sort the issue out for you quickly @Ab1988 😉. Enjoy your weekend.