Versa 2 Showing Basic Sleep Details For a Week

[Bubbleyin]

Sleep tracking has been fine since I've had my Fitbit but for the past week is only tracking the basic sleep details.  I've tried all the suggestions to fix but without any difference. Any suggestions please?  Thanks. 

[DavideFitbit]

Hi @Bubbleyin, welcome to the Fitbit Community. Sorry for the late response. 

Thank you for sharing all this information regarding your sleep stages not being recorded.  

Please take into consideration that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

In addition, if you continue to experience the same difficulty, try to perform a restart following the steps listed here, this has been useful for other users experiencing something similar. 

And since the sleep stages depend on the heart rate information, I would also recommend following all the instructions in this article to improve the accuracy of heart rate information: How to I improve the accuracy of my heart rate rate reading?

Please keep me posted on the outcome.  

[Bubbleyin]

Thanks for coming back to me.  It turns out that heart rate wasn't being tracked and calories burnt was inaccurate (on some days, it was doubled).  The red light on the the back of the device was on all the time.  

A factory reset was performed as suggested by Fitbit support but still without success. 

The tracker is under warranty and a replacement has been authorised. Thanks. 

[DavideFitbit]

Hello @Bubbleyin, sorry for the late response. 

I'm sorry to see that it wasn't possible to resolve the problem with sleep tracking, but it's good to know that you've received a replacement watch. 

Thank you for the update, let me know if you have further questions.