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Versa 2 Snowy Screen

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‎07-11-2022 17:27 - last edited on ‎07-13-2022 08:29 by Fitbit Moderator

‎07-11-2022 17:27 - last edited on ‎07-13-2022 08:29 by Fitbit Moderator

I had this happen today. Chatted with customer support. He told me to get into my app on my phone, go to my settings on my "Today" screen. He instructed me to go to the icon in the upper left corner and hit the pic icon for watchface and change mine. I did this and so far so good. 

 

 

Moderator edit: format and label. 

 

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3 REPLIES 3

‎07-11-2022 20:06

‎07-11-2022 20:06

Happened to me also.  Glad this time I had the warrenty.  I think this is the second time I got a snowy screen which is why I got the warrenty after the first time.  So glad I did!!

 

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‎07-11-2022 20:43

‎07-11-2022 20:43

Thanks, but I had to have mine replaced it was completely fried.

Sent from my iPhone
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‎07-13-2022 10:54

In response to Denise25

‎07-13-2022 10:54

Welcome to the Fitbit Community, @Susabell32, @Nothnbtbby, and thanks for getting back to us @Denise25. Thank you for sharing your Versa 2 snowy screen query.

 

@Susabell32, thank you for letting us know about the instructions you got from our Support Team.

 

@Nothnbtbby, I'm glad to hear you got the warranty too.

 

@Denise25, I'm sorry to hear your watch was completely fried.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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