Versa 2 died

[Fitmama73]

I have not been able to contact Fitbit to let them know what has happen with my Versa 2 watch. It stopped working after warranty expired.. It was a gift in 2019 which cost  over 200$$ . Even when a warranty expires a product - electronic device usually continues working. My Versa shows no life. Charged or not charge. I attempted to contact Fitbit=NOGO. I'm not on Twitter and don't have all day to wait online for someone to come back to phone and my questions. At first I tried to troubleshoot but no go. I need help, need a reimbursement or need replacement. Can someone help me please? Can't find how to contact Fitbit or reach Fitbit. Where do I take my complaint to get it resolved?

Moderator edit: updated subject for clarity, format and label. 

[Odyssey13]

Hi @Fitmama73  your post was in the Fitbit Challenges forum, so it was moved to the Other Versa Smartwatches forum for more relevant responses. You're out of warranty, so a replacement or a refund isn't going to happen. You can read more about the warranty terms here - click to go there. The warranty in the USA is one year. Returns, when purchased directly from Fitbit, are to be within their 45 day time frame. As for leaving your email address on a public forum, you might want to come back and edit your post. Support also does a chat (online) and it doesn't matter which way you wish to contact them, you'll still need to wait your turn to discuss things with their customer service representative. https://myhelp.fitbit.com/s/support?language=en_US 

[AndreaFitbit]

Welcome to the Fitbit Community, @Fitmama73 and thank you for the  heads up and advise @Odyssey13. I'm sorry to hear about what happened with your Versa 2.

I noticed that our team already provided you with your options. As @Odyssey13 mentioned, you can check the Terms of Sale.

Keep on visiting the forums.