Versa 2 has yellow screen

[Stef92]

 

Hi, I take care of my fitbit versa 2 since the day I purchased it last July. Its been absolutely fine until this morning when it decided to just loose the screen completely and turn yellow. I have no idea how or why this has happened or even what to do. The screen is yellow and doesn't work at all although you can feel the fitbit itself vibrating when pressing the side button. I havent damaged, dropped or done anything like that at all. Any advice would be great as I cannot get hold of fitbit support team. Many thanks. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Stef92.

Thanks for the details shared in your post and for providing a photo. I understand how you are feeling about this situation. Upon checking with our Support team, I was told that you have already contacted them. I would encourage you to keep the communication via email, they will continue assisting you on this matter. 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

I'll be around if you have any questions.

[jenpowell]

Hi would love to know you resolved this as mine has done the same. 

Thank you 

[LiliyaFitbit]

Welcome to the Fitbit Community, @jenpowell.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts and recommend restarting your watch: How do I restart my Fitbit device? Please also confirm if your device is paired to your Fitbit account: 

1. Confirm that your Fitbit app is updated to the latest version: How do I update the Fitbit app?

2. Open the Fitbit app, tap the Today tab, and tap your profile picture.
3. Tap Set Up a Device.
4. Choose your device and follow the on-screen instructions to continue.

Hope this helps. 

[Campasaurus]

Hi, LiliyaFitbit.  I have had a similar situation as this original thread and I have updated the Fitbit app and have tried to reset the Fitbit itself.  However I await to see if it can be repaired or it needs to be replaced.

thanks

[AndreaFitbit]

Welcome to the Fitbit Community, @Campasaurus. Thank you for letting us know that you have updated the Fitbit app and reset your Fitbit in order to remove its yellow screen. 

Please try changing your tracker's clock face. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Campasaurus]

I haven’t been able to try that as of yet, however it seemed to be “magically” working, so I immediately did a factory reset and started as if it was a new Fitbit, it seemed to be holding up for now. 

I will take your recommendation of changing the clock face if it happens again.  Thanks

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Versa 2 is working now @Campasaurus.

You're very welcome. 😀

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.