When attempting to sync music or Pandora the Versa 2 will not sync.
I have contacted support 3 times and each time I get a scripted response to attempt sync and wifi connection.
I have explained on each occasion what the issue is. Here is a description of the issue:
From the Android phone I can set the Wi-Fi Network to connect to and check to make sure that the watch can connect to the Wi-Fi router.
If you go to mobile app and go to the Versa 2 and Wi-fi settings after doing the initial Wi-Fi connection assignment, select the Wi-Fi rtr and when it goes to the next screen you can manually connect (for a brief amt of time) but before connecting, go to Versa 2 settings and select "About" and scroll down to where u can see "IP Address" (you should see Wi-Fi off) and then select the "Connect". Your Versa 2 should attempt a connection as seen in the watch and you should be able to verify that Wi-Fi connection is occurring and what IP address is being assigned.
You can also go the Wi-Fi rtr and look at the DHCP assigned hosts that are connected and match the mac address in the same window above "IP Address" in the watch Settings menu and "About".
Once I verified the Wi-Fi connection and ip address assigned I attempted to sync music on the Windows 10 Fitbit App. Once I paired the Bluetooth on the laptop to Versa 2 and performed a sync I then select the Versa 2 and under Apps select the music sync option, I first enable the "Transfer Music" sync on the Versa 2 and wait for it to connect (on the laptop I go into the cmd line and issue a ping -t <ip address> of watch and wait for a response which indicates watch is connected to same Wi-Fi as laptop) and then initiate a sync on laptop. When the app attempts to find watch it never finds it, so I select the gear in the top right hand of the blue sync screen and select "Use Manual IP Address" and enter the ip address assigned to the watch. Using the back arrow on the top of that screen it goes back to the looking for watch and you can see the search still not finding watch.
Up to this point I have verified that the watch can connect to same Wi-Fi as laptop on 2.4Ghz, and my laptop can ping the watch (which shows that both devices are using the same Wi-Fi network and can communicate w each other).
To take it further in depth I perform more troubleshooting steps which validate what the real issue is. I have Wireshark analyzer loaded on my laptop and when I attempt to go through all the steps to sync music (I start from a fresh reboot of the watch and laptop, resync from fit bit app and then setup watch to Transfer music, start Wireshark filtering the ip address assigned to watch, then initiating the Fitbit app to start sync process) and watch the traffic from my laptop to Versa 2 fail. When the app attempts to connect to the Versa 2 I can see the laptop initiate a TCP session over port 443 and sends a SYN but the Versa 2 sends an RST right away, and to any attempts to connect. So, Wireshark reveals that it refuses any connection to it from laptop.
No one I talked to at Fitbit understands the real process for troubleshooting issues they just read a scripted process to walk you through steps that are not necessary or relevant to issues that u can describe, although a broken watch is correct 2 times a day, they can resolve some issues once in a while. So far, I have talked to 3 people and none of them have listened to what the issue is.
The other issue is that it will not sync to Pandora either, and I made sure that I had a premium subscription as that is where one of the support reps left me saying setup an account on a music service (Deezer they preferred) and let us know how that goes.
On the third attempt I asked the support rep to please listen and concentrate on what I am saying and he finally said that he would attempt to escalate. No word received back yet after 3 days.
I have version 35.71.6.19 on the Versa 2, it is brand new, and I have reset to factory defaults twice and re-sync'd to mobile app and laptop multiple times (even w support rep). It worked once to connect from laptop app where it found watch but would not sync any files.
Fitbit support is very lacking and very slow to respond to support their product and do not listen to customer explain what the issues are.
I emailed the Wireshark captures for their review and screen shots of the Wireshark captures to show what was happening for their review, hopefully someone can review and identify if they have a bug in their app and watch firmware. Wi-Fi connectivity shows to be very intermittent when monitoring on Wi-Fi rtr and using pings to the watch when initiating Wi-Fi activity on watch.
Hope this helps the community, and hope Fitbit will respond w someone who can really really help.
I can sync stats from watch to Android Galaxy for the most part, although adding a starbucks card in the phone app does not sync. I have made download attempts using 2 different Windows 10 laptops.
