Versa 2 Stopped working

[krs1066]

Hi there, 

My versa 2 has stopped working. It won't charge, won't syinc to my phone, and presents with just black screen. 

I have tried chargering with different power points; cleaned the back of the device; held the button on the side for five and ten seconds, and continously. 

I have had no luck. I have been doing a lot of swimming of recent but just in the pool and the sea. 

Any help is appreciated. I like my versa and don't want to have to pay for another one. 

[EdsonFitbit]

Welcome to the Fitbit Community, @krs1066.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[ShellB63]

My versa 2 has the same issues. I took it in the pool for the first time on Friday and it was never submerge for more than 10 min at 1 foot of water. That night it lost all charge. I charged it all night and the next day was able to get it to turn on and sync. Then later that night it went kind of crazy by vibrating nonstop. Now the screen is blank and unresponsive. 

[EdsonFitbit]

Welcome to the Fitbit Community, @ShellB63.

According to our records our team has provided some troubleshooting steps to try to resolve the issue with your Fitbit Versa 2. If you have any question, please let them know in order to get further assistance.

Have a nice day.