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Versa 2 Switching Off

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‎01-28-2023 01:24 - last edited on ‎01-29-2023 16:53 by Moderator Alum

‎01-28-2023 01:24 - last edited on ‎01-29-2023 16:53 by Moderator Alum

My Versa 2 has randomly started switching itself off. This happens even when there is still charge in the battery. It can happen up to 3 or 4 times a day!! The battery is not holding charge more than 2 days. I have had it since Christmas 2021 so only just over a year. I have tried lots of different things eg hard restart, turning Bluetooth off and on, changing clock faces and nothing helps. Anyone else having this issue?

 

Moderator Edit: Clarified subject

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‎01-29-2023 16:53 - last edited on ‎10-11-2024 08:04 by Fitbit Moderator

‎01-29-2023 16:53 - last edited on ‎10-11-2024 08:04 by Fitbit Moderator

Hi there @MrsPLC, it's good to have you in the Community.

I appreciate the comments and troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device.

Also check these articles, Can I extend my Fitbit device's battery life? and Why isn't my Fitbit device's battery charging?.

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‎01-30-2023 11:00

In response to LucioFitbit

‎01-30-2023 11:00

Thanks for the response. I contacted customer service support and did all the steps they advised. Sadly during the process my Versa 2 gave up on life completely and refused to switch back on. I have been sent out a replacement device which I hope lasts longer than the last one!!

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‎01-30-2023 17:44 - last edited on ‎10-11-2024 08:04 by Fitbit Moderator

In response to MrsPLC

‎01-30-2023 17:44 - last edited on ‎10-11-2024 08:04 by Fitbit Moderator

Hi there @MrsPLC, it's great to see you around in the Community.

I'm sorry to hear about this experience but you will soon be back on track with your replacement. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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