Versa 2: Time is wrong

[Kellymanz]

Hello! My versa 2 suddenly starting displaying a clock time 3 hours ahead. It also won’t sync. I’ve tried powering down watch, restarting phone, etc

Moderator Edit: Clarified subject

[Modtonya]

Yrs this just happened to me and I deleted the app and reinstalled it. Restarted my phone and then set my watch to factory and now it won't turn on. I'm so upset... I read some have said it is done. I've only had this watch for 2 years. 

[RicardoFitbit]

Hi @Kellymanz, welcome to the Community Forums. 

Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your phone. However, this may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

@Modtonya The issue you're experiencing with your device is different than the topic of this thread but to provide you assistance, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed, I’ll be here.

[Modtonya]

I git reset to factory after doing all things you mentioned and now its not turning on and I had it on charger so it was 100% charged. Nothing..no logo just black. This is after the upgrade firmware I did you with uninstalling the app and reinstalling. Now of course my phone Bluetooth can't find the fitbit as its black. Thank you

Sent from Yahoo Mail on Android

[RicardoFitbit · Accepted solution]

Your reply is appreciated @Modtonya.

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

[SunsetRunner]

your answer is generic.  No help at all.