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Versa 2 Touchscreen not working properly

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‎11-28-2020 12:05

‎11-28-2020 12:05

I have read the previous post of this similar issue however it wouldn't let me post in them so starting a new thread on the issue.

 

I have had this Versa 2 for sometime with several issues. 1st being it just stopped working in the middle of the day with 80% battery life. Screen wouldn't turn on and when put in the charger nothing. After about a day it just started working again and the problem didn't return since but then yesterday the touchscreen would only work partially or sometimes not at all. I followed the recommendations in the post but did not resolve the issue.

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2 REPLIES 2

‎11-28-2020 13:45

‎11-28-2020 13:45

Try a Restart and do it several times if necessary.

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‎11-28-2020 14:54

In response to SunsetRunner

‎11-28-2020 14:54

Their support told me to do a factory reset which I did and the issue returned immediately.

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