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Versa 2 Unlock issue

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‎06-15-2021 02:38

‎06-15-2021 02:38

I have a versa 2 that is telling me to unlock with phone. When I go into phones Fitbit app the watch is no longer recognised so unable to choose an unlock option. I have tried to resync / link device as new but watch not syncing? Any help appreciated.

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‎06-15-2021 18:52

‎06-15-2021 18:52

Welcome to the Fitbit Community, @JDennaford1.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

If the Fitbit Versa 2 gets locked, you can enter a personal 4-digit PIN code to unlock it. If you enter an incorrect PIN code 10 times, you're prompted to unlock it with your paired phone as explained in this article. 

 

When setting up Fitbit Pay a bonded is created between your phone and your Fitbit Versa 2. To unlock your watch with your phone it is required having the watch paired to your Fitbit account.

 

In this case I would recommend chatting with us online or giving us a call. Please click here to get connected.

 

If you have any questions, please let us know.

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