help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 - UnresponsiveTouch Screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-10-2025 06:16 - last edited on ‎06-10-2025 08:03 by Fitbit Moderator

‎06-10-2025 06:16 - last edited on ‎06-10-2025 08:03 by Fitbit Moderator

My touch screen on my versa 2 barely works if at all. Is there a quick fix for this issue? 

 

Moderator edit - updated subject for clarity and moved to the proper forum

Best Answer
Labels:
3 REPLIES 3

‎06-10-2025 08:01

‎06-10-2025 08:01

Hi @mrogers1988 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that the screen of your Versa 2 is barely working. 

Thank you for the troubleshooting efforts.
I'll be glad to suggest you some advices. 

Could you please confirm: 
If you have already tried to sync your device ? Why won't my Fitbit device sync?
Have you already tried restarting the device ? How do I restart my Fitbit device?
Have you already changed the clock face as explained here: How do I change the clock face on my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎06-10-2025 09:45

In response to MarioSFitbit

‎06-10-2025 09:45

Hi, yes I have done all of those through my app. The screen on the Fitbit has little to no response 

Best Answer

‎06-10-2025 09:51

In response to mrogers1988

‎06-10-2025 09:51

Hi @mrogers1988 and welcome back to the forums. 

Thank you for your message. I'm sorry to hear that the issue still remains. 

Due to the specific symptoms of your device, I suggest you contact support, since they have more tools in order to find your options: Contact Us. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer