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Versa 2 altimeter stopped working

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‎06-16-2021 19:38 - last edited on ‎06-17-2021 12:05 by

‎06-16-2021 19:38 - last edited on ‎06-17-2021 12:05 by

The is no record of stair flights over the past week. I also have a barometer app which shows a pressure of 0. I have done a soft and hard reset. I also cleaned the back with rubbing alcohol. Nothing works! Any more ideas? Of course it always happens a few months after the warranty expires.

 

 

Moderator edit: subject for clarity 

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‎06-17-2021 12:05

‎06-17-2021 12:05

It’s good to see you in the community, @kawipoo.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

For more information on how your device counts floors, see How does my Fitbit device count floors climbed?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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