Versa 2 and JBL earbuds interference with notifications

[MaymeLD]

I just got the Versa 2 and also got JBL wireless earbuds.  When I pair the earbuds to my phone i no longer get calls or texts on my watch, I have to delete my watch from the fitbit app and set it up again.  Is this a fitbit problem or my phone?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @MaymeLD, welcome to the Community Forums! It's a pleasure to assist you today. 

Thanks for bringing this to my attention, seems odd that you're experiencing such difficulties with your device and the earbuds too. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this situation and how many times since then? Does this happen only with the earbuds or every time you connect another Bluetooth device with your phone? 

Keep in mind that if you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time due to Bluetooth interference.

Keep me posted and let me know if you have any additional questions too.

[MaymeLD]

I have a Samsung galaxy s9 plus.  I just received my earbuds yesterday so yesterday is the only time I have tried to connect both.  I tried a few times, but when I would connect the earbuds it wouldn't allow my phone to send messages to my Fitbit.  Even after disconnecting the earbuds from my phone I would have to delete my versa from the app and do the startup allover again.  I tried restarting my versa, restarting my phone, turning bluetooth off and back on....nothing worked. The earbuds are the only bluetooth device I have other than my fitbit.

[MaymeLD]

I responded to you @RicardoFitbit, now still waiting on some helpful advice

[Dyonne]

Can you offer assistance in connecting JBL ear buds to Versa 2