help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 and huawei not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2020 07:49

‎08-03-2020 07:49

Just bought a fit bit versa 2 and it isn't syncing with my Huawei p20 pro. It updates my steps and times active after a few tries of syncing, but I don't receive any notifications from WhatsApp or phone calls. Also not able to use Alexa or Spotify. It says my phone is compatible but none of these are working. Anyone else had this problem? So annoyed! 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-04-2020 07:31

‎08-04-2020 07:31

Hi @SunsetRunner, welcome to our Fitbit Community! Regarding the syncing, notifications, Alexa and Spotify issues that your Versa 2 has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat.

 

In case the issues persist, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎01-03-2021 11:03

‎01-03-2021 11:03

I'm having the same problem and my versa 2 and huawei P20. It's so annoying as I got it as a present and wanted it so I could get the notications. Very disappointed 

Best Answer
0 Votes