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Versa 2 screen came off

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‎11-24-2020 13:08 - last edited on ‎11-24-2020 18:18 by Fitbit Moderator

‎11-24-2020 13:08 - last edited on ‎11-24-2020 18:18 by Fitbit Moderator

Face just popped off clean, still hanging by wires.

Was sitting at my computer working..

Had for exactly two years, a bit pricey for only years!!

 

Moderator Edit: Clarified subject

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‎11-24-2020 18:17

‎11-24-2020 18:17

Hi @JDAVISFLUFF, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. Because this is a hardware issue, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎01-02-2021 00:52

In response to RicardoFitbit

‎01-02-2021 00:52

I’m having the same issue and after snapping it in it’s not working

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‎01-03-2021 15:30 - last edited on ‎08-19-2025 09:24 by Fitbit Moderator

In response to VeroMari

‎01-03-2021 15:30 - last edited on ‎08-19-2025 09:24 by Fitbit Moderator

Welcome aboard @VeroMari, thanks for bringing this to my attention.

Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

 

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