Versa 2 asks for a pin code and won't set up

[KaylaD28]

Hi everyone, 
I am trying to set up my Versa 2 for the first time. I charged it and then I went through the regular set up steps - clicked on 'set up a device' > versa 2 > accepted privacy terms > phone found the Versa 2. Except when the app asks me to put in the 4 digits that should show up on the watch screen, the watch asks me for a pin code instead. I haven't set up a pin because this is the first time I am syncing the new device with my phone. It won't even let me put a pin in. Has anyone else had this issue? I'm really confused about what to do. 

Thanks, 

KD 

Moderator edit: subject for clarity 

[wtksk8r]

Is this a new V2 or a hand me down one?

[LiliyaFitbit]

Welcome to the Fitbit Community, @KaylaD28. It’s good to see you in the community and thank you for your support, @wtksk8r.

@KaylaD28 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

See you around.

[KaylaD28 · Accepted solution]

A new one! It's all okay I just had to do a factory reset 

[LiliyaFitbit]

Thank you for your reply, @KaylaD28.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!