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Versa stopped working

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‎08-21-2021 16:58 - last edited on ‎08-22-2021 11:18 by

‎08-21-2021 16:58 - last edited on ‎08-22-2021 11:18 by

Completely stopped working third watch , won't be buying again , only had 2 years overpriced and always problems .

 

 

Moderator edit: subject for clarity 

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‎08-22-2021 07:03 - last edited on ‎07-14-2024 10:55 by Fitbit Moderator

‎08-22-2021 07:03 - last edited on ‎07-14-2024 10:55 by Fitbit Moderator

There are issues currently with watch batteries going flat quickly. Check that the battery isn't flat, just in case its that simple.

Recommend plugging the cable into a computer and then attach the watch and listen for a connect sound, which will mean its getting power.

While its charging try and do a sync with the Fitbit App. It may sync if only the screen is broken, which is another recent problem introduced by firmware updates.

On the off chance its a clock face problem and it is syncing, trying changing the clock face from the Fitbit App, Clocks tile.

Author | ch, passion for improvement.

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‎08-23-2021 11:50 - edited ‎08-28-2023 09:42

In response to Guy_

‎08-23-2021 11:50 - edited ‎08-28-2023 09:42

Hi there, @Frank07845. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen that you reached out to our Support Team after posting here and they've already assisted you with this matter. If you have any further questions regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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