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Versa 2 bands broken

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‎02-12-2021 12:31 - last edited on ‎02-13-2021 04:59 by Fitbit Moderator

‎02-12-2021 12:31 - last edited on ‎02-13-2021 04:59 by Fitbit Moderator

Hi

I've had no end of problems with the versa 2 and the band. I got sent a replacement and it was faulty (scratched the back of the watch) and now the second replacement has broken one of the straps seems stuck as if the pin is broken. I was looking at upgrading to the 3 but they don't have the MP3 feature which doesn't seem like an upgrade. 

 

Moderator Edit: Clarified subject

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‎02-13-2021 04:56 - edited ‎02-20-2024 11:56

‎02-13-2021 04:56 - edited ‎02-20-2024 11:56

Hi there @SunsetRunner. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen you're still having a conversation with our Support Team by email. If you have any questions or concerns, be sure to let them know so they can address it accordingly. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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