Versa 2 battery and syncing issues

[Hutchs]

Battery went to 0 without notice. Upon recharge did system update. Battery life is very short, barely last a day. What can I do,  also doesn't seem to stay synched.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Hutchs. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Versa 2. I understand where your concern is coming from and how you must be feeling. 

Regarding the battery short life, please note that as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

About the syncing issues, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, please see Why won't my Fitbit device sync?

[Hutchs]

Problem is I didn't change settings and this began.  I got 3 or 4 days out of a charge. After update, less than a day.

[MarreFitbit]

@Hutchs I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.