Versa 2 battery drain while in shutdown

[shivani_versa2]

Customer support team need to understand the problem , how can a workaround be a solution of a problem , Very bad experience with arelen .

He/she not able to understand the problem. My fitbit versa2 drain to zero if i shut down my watch and this has started after the firmware update which did last month i guess. Shut dwon is a feature provided by fitbit to shut down all the active /passive services running in the watch which can help to run battery for 1 more day or 8 hour extra , also it can push performance . But fitbit versa 2 drain to zero even after 100 percent full recharge . This was not the problem before last firmware update. According to arelen, i should not shutdown as that is the cause of battery drain .Common , if you know the problem then fix it in your software , stop consuming battery when the watch is shutdown. Surprise to know that a shutdown can drain a battery to zero. what a pathetic understanding of issue and solution provided by a well know company's customer executive. How can a shutdown cause this unless your firmware has some leaks which software is not able to handle when it is shutdown. What are the background application or task are causing this drain , he/she was not able to explain.

Firmware has either a bug or it is fitbit business model to introduce issue near or immediately after warranty expire so the customer need to pay again for new watch . Anyway whatever it is , if you keep on doing this wrong business then one day definitely you need to close your shop. Instead of accepting the problem he/she keep on saying that "we never advised to shut down the watch" , why that, i bought a product and i can shut down or start as many time as i want . if shutdown is problem then why you kept shutdown option in the watch , what is the benefit of that.

Really very disappointed with the customer executive response , they showed that fitbit is not worth to buy. My husband using samsung galaxy watch , he updated all the firmware and he never faced such a pathetic issue . I regret my decision of buying fitbit. My watch is still under warranty , please help to revert the last firmware , if you cannot then either replace my watch or battery . At the end i need that problem to big fix. I cannot ignore this and wait until my warranty fully exhausted. With in warranty , i am getting such silly response , don't know what would be the response after the warranty expire,let me guess: fitbit will push to buy some premium pack so they can keep an arguing and giving silly advices same as i got now.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @shivani_versa2, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.