Versa 2 battery drained

[Andreapeach]

My versa 2 fitbit was working whole day but at night out of the blue battery went dead.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Andreapeach. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Versa 4 drained out of the sudden. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend making sure that your phone's software version is updated. For more information, refer to Check & update your Android version or Update your iPhone or iPad

If you haven't done so yet, please try all tips and recommendations provided here Can I extend my Fitbit device's battery life?

[Andreapeach]

I already tried this

[MarreFitbit]

@Andreapeach Thanks for confirming that you have tried those steps already. 

Since all the steps you tried didn't work, you have a Versa 2 and report that the battery is draining quickly, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.

[Andreapeach]

When l clicked on form this is what l got.