Versa 2 battery is draining quickly

[Amyjoy99]

I've charged my fitbit till it was at 100% several times but then the battery won't last more than 12 hours. It used to last me for at least a couple days. don't know why this recently started happening. not sure what to do. I haven't even had this fitbit for a year. I bought it back in June.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Amyjoy99, welcome to the Community Forums. Thanks for the details shared in your post, I understand where your concern is coming from. I'll be glad to help you.

As you may know, your Versa 2 battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Let me know how it goes. 

[Amyjoy99]

ok. Good to know. I don't use any of the features you mentioned. But I do use the bitmoji clock face. Maybe I'll try changing that and see if that makes a difference. I've used that clock face pretty much the whole time I've had this fitbit and it never had this problem until now...

[MarreFitbit]

Hey @Amyjoy99, thanks for getting back and letting me know you're using Bitmoji. I'd recommend trying to switch to a different clock face to see how the battery behaves after using another clock face.

Let me know if the issue persists, I'll be glad to continue helping you. 

[Amyjoy99]

Thank you! I appreciate your help. ok, so I was able to change the clock face, but it won't update the time or date... also, I'm not actually sure if its the battery. cause it'll go black, I'll plug it in and it doesn't charge so I have to reset it and then it turns on with a good amount of battery and a different time and date.

[Amyjoy99]

Its still dying fast and not fully syncing... What do I do???

[MarreFitbit]

Hey @Amyjoy99, I appreciate you had followed the tips and recommendations provided above.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.