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Versa 2 battery is draining quickly

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‎12-31-2020 09:07 - last edited on ‎01-21-2021 10:08 by Fitbit Moderator

‎12-31-2020 09:07 - last edited on ‎01-21-2021 10:08 by Fitbit Moderator

Until recently my Versa 2 had a battery life of around 4 or 5 days, now it will not last for even 1 day.

 

  • I have made no changes to the settings, added any new apps or connected to any new Bluetooth or wi-fi devices.
  • I have followed all the recommended changes to settings to reduce drain on the battery.
  • I charge the Versa 2 in line with Fitbit recommendations using the USB cable that came with the device and ensuring it is not left in the charger after reaching 100%
  • I have ensured the Versa 2 is at the current software version.
  • I have carried out a factory reset and then set up the Versa 2 again.

 

Despite all of these actions the battery will still not last even 1 day. Is there a way to test the battery or are there any other suggestions please.

 

 

Moderator Edit: Clarified subject

 

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‎01-21-2021 10:09 - edited ‎08-31-2023 09:47

‎01-21-2021 10:09 - edited ‎08-31-2023 09:47

Hi there @AndyJC58, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen that you contacted our Support Team after posting here and they already addressed this issue. If you need further assistance, please feel free to update your support case so they can continue assisting you.

Maria | Community Moderator, Fitbit


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