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Versa 2 battery is draining quickly

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‎07-12-2021 18:09 - last edited on ‎07-12-2021 18:47 by Fitbit Moderator

‎07-12-2021 18:09 - last edited on ‎07-12-2021 18:47 by Fitbit Moderator

So my versa battery stopped working after 16 months and now my wife’s Versa 2 battery stopped working after 2 years. This was her warranty replacement watch as her battery on her first Versa 2 watch died a week before the one year warranty ran out. 
I’m not sure what say, but we had three Fitbit Smart watches and the best we can do for battery life is 2 years. 
Is this what Fitbit would call normal?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-12-2021 18:50

‎07-12-2021 18:50

Hi there, @ShaneBan. Welcome to the Community Forums. Thanks for the details provided in your post. We‘re taking into consideration your comments and sentiments in regards to our products and services.

 

Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

 

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

 

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our team again or you can also check our warranty policies here for a better understanding of the information you were provided.

 

Have a nice day.

Maria | Community Moderator, Fitbit


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‎07-12-2021 19:33

In response to MarreFitbit

‎07-12-2021 19:33

Thank you for the canned answer.

It is a lot of money to pay for a 2 year watch!

I also received an email back from the Fitbit community moderator, so I pressed the “Reply to this post” and I get a reply email that states that it can’t not be delivered.

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