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Versa 2 battery is draining quickly

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‎07-20-2022 20:06 - last edited on ‎07-21-2022 04:26 by Fitbit Moderator

‎07-20-2022 20:06 - last edited on ‎07-21-2022 04:26 by Fitbit Moderator

My V2 is 50 days old and is already draining the battery.  Contacted customer svc, but they keep asking me to uninstall 3rd party apps (none loaded) and to try restart multiple times.  The battery is low every day after 15 hours of wear and I have to charge every night.  Any suggestions?  I'm ready to trash the unit but feel its VERY expense to toss right now.

 

Moderator Edit: Clarified subject

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‎07-21-2022 04:29 - edited ‎04-18-2024 11:40

‎07-21-2022 04:29 - edited ‎04-18-2024 11:40

Hi there, @CindiV2. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. If you have followed the tips and recommendations they provided, they will review your case again and provide more steps in efforts to solve your issue. 

Maria | Community Moderator, Fitbit


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‎07-27-2022 19:56

In response to MarreFitbit

‎07-27-2022 19:56

I got fed up jumping through hoops and tossed the V2 in the trash.  you just lost 4 customers.

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‎07-28-2022 06:38

In response to CindiV2

‎07-28-2022 06:38

I just got a Versa 2 to replace a Charge 5  which developed a fast battery drain, as hsppened to hundreds of other customers. Today I got a notice to update the Versa 2’s firmware. NO THANKS! I just want it to work as is, as long as possible!!!

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