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Versa 2 battery issues

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‎05-12-2021 15:27 - last edited on ‎05-13-2021 07:32 by Fitbit Moderator

‎05-12-2021 15:27 - last edited on ‎05-13-2021 07:32 by Fitbit Moderator

I’ve had my My Versa 2 for 18 months & 2 days ago it suddenly stopped working. I’ve tried charging it - no luck. I’ve held down the restart button - no luck (it only has 1 button). App says battery is dead. Fitbit was slightly warm after attempting to charge it over night so assume the charger I working. It has not taken any hits or damage. Any suggestions? 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-13-2021 05:03

‎05-13-2021 05:03

Some possibilities are:

It may be faulty

It may have a faulty clock face

the battery may be flat or has a charging fault

The screen may be dead but the watch is working - check if you can sync

 

One option is to turn off the Phone's Bluetooth and charge it, check it doesn't get too hot.

It may come on, see if you can sync, or push the button for 2 seconds and wait 30 seconds and see if you can sync,

Have a look at the suggestion posted here - it may help isolate the issue.

 

Author | ch, passion for improvement.

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‎05-13-2021 07:38 - edited ‎02-21-2024 04:41

In response to Guy_

‎05-13-2021 07:38 - edited ‎02-21-2024 04:41

Hi there, @NetballFit. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 and trying to troubleshoot it before reaching out. 

I've seen you contacted our Support Team after posting here and they're now helping you to get you back on track. Please stay tuned to your inbox for update on your case. 

Have a nice day. 

Maria | Community Moderator, Fitbit


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